Privacy

We know how important your personal information is to you, that's why we want you to feel confident and secure when buying from this website. Below you can find some information about how we handle sensitive personal data. If you have any question or concern please contact us at info@alexadelacruz.com. 

USE

All the information you provide to us via this website is only meant to be used to complete the purchase, respond an inquiry via e-mail or to add you to our mailing list. We are the sole owners of all the information collected and we only have acces to the information you tell us directly.  We will not sell or rent this information to anyone or use it to other means that are not expressed here.

 We will not share your information with any third party outside of our organization, other than as necessary to charge and ship an order.

ACCESS

If you decide to edit, delete or even express some concern about our use of your data, don't hesitate to send an email in the contact page.

SECURITY

We are conscious about the things that can happen when buying online, that's why we take all the necessary precautions to protect your information.  When you submit sensitive information via this website, your information is protected both online and offline.

All the important information is handled in a secure way, being encrypted and transmitted each time you share data with us. We also use PayPal only to complete transactions so you can be sure that your information is protected at all times. If you´re new to PayPal you can review their security standards at https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security. There you will find a guideline for all the services your purchase will include.   

From our side, only selected staff who need the information to complete the purchase (for example, billing, shipping or customer service) are granted to access personally identifiable information.  

 


Returns

We know that sometimes things don't go out as planned, so we gladly accept returns taking the following considerations into account:

  1.  The return will only be accepted if your request is submitted  within 10 days of being purchased.
  2. The product is unaltered and unused.
  3. The packaging is as unaltered as possible.
  4. The mail request specifies the reason of return.

IMPORTANT NOTE: CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. 

Please send an email with the purchase order attached and the reason of return to info@alexadelacruz.com to start the return process. 


Shipping

  • All shipping prices are automatically generated based on the product's weight and volume.
  • We make sure every shipment is completed with the highest standards of quality and customer satisfaction.
  • If you have any inquiry, need a special requirement for packaging or gift options please contact us via email at info@alexadelacruz.com.